Shipping and Collection

*****CHRISTMAS AND NEW YEAR*****

Please be aware that the Serious Stuff Shop and Office will be closed from 5pm on the 22nd of December 2017, and will be open again for business on the 3rd of January 2017. Any orders placed between these dates will not be fulfilled until the 3rd of January, please bear this in mind when placing online orders. All support emails will be responded to by close of play on the 3rd of January.

To ensure a Christmas delivery, for non-initialled garments, customers selecting 2-3 day delivery, please place orders by 2pm Monday the 18th of December, those customers selecting next day delivery please place orders no later than 2pm on Wednesday the 20th  of December. For any initialled garments please place orders no later than 2pm on Thursday the 14th of  December selecting the next working day delivery to ensure a Christmas delivery.

Next Working Day Delivery; We use a fully tracked next day service that delivers to all address in the UK excluding Scottish Highlands and Islands. The cost of this service is £6, we aim to dispatch orders within one working days of receiving your order. This service is fulfilled by Parcel Force, Customers can now download the My Parcelforce App where you are able to specify any delivery preferences in the event you are not at home as well as a live delivery tracking service- which plots where the driver is and where your parcel is on it’s journey. Parcelforce will also give our customers a one hour delivery window and the name of the driver delivering your parcel! 

ParcelForce Tracking

2-3 Working Day Delivery; We use Royal Mail 48 Hour Tracked service, once your order is complete we will provide you with a tracking number that you can track your parcel with via the following link;

Royal Mail Tracking 

We also offer a Click & Collect option free of charge. Orders are to be collected from Serious Stuff, Mortlake Court, 28 Sheen Lane, Sw14 8LW. There is onsite parking should you wish to drive.

For the following schools, Amesbury, Edgeborough and St. Andrews Woking, we offer a “School Pick-up” option, this delivery method is to be used exclusively by the parents of children at the respective schools. The charge for this service is £2, these orders are delivered to the school on a fortnightly basis and can be collected in exchange for your Order Confirmation print off that will be emailed to you once your order has been placed. Without the relevant paperwork Pickup is not authorised.

If you require an exchange, items must be returned via Recorded Delivery to our Office (please see Returns page) , for parents at the above listed schools these returns will be returned to the school free of charge, for parents of different schools and other customers, exchanged items can be collected from our Shop in Roehampton or posted to your address for the Flat Rate of £6.